Request a return label


According to our Terms & Conditions, you have 14 days (counting after the reception of your package) to ask for a refund.

To ask for a return, please fill the form “Request a return label”. You can find the form inside the confirmation email or in the website footer.

A Sonora team member will get back to you with a return label.
Once we receive your order back, we proceed with the refund. 

It may takes 3 opening days for the money to show on your bank account.